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Ask Customers What They Think
One of the Simplest Upgrades You Can Make, Ask Customers What They Think (Privately) customer reviews customers feedback social media Jan 19, 2026

If I told you there’s an upgrade you can make to your laundromat that costs almost nothing, improves customer retention, protects your reputation and helps you prioritize the right improvements, you’d...

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Turn Critics Into Advocates
Turn Critics into Advocates: Why Laundromat Owners Must Master Social Media and Reviews customer reviews feedback laundromat loyalty social media Jan 17, 2025

In today's digital age, customer perceptions and feedback about your laundromat are not confined to in-person conversations—they live online. Social media platforms and review sites like Google, Yelp,...

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Josh-Chapman-Laundromat

Josh Chapman

Author

A multi-store laundromat owner and the founder of Laundry Advisors. Josh helps laundromat owners build real-world systems for wash-and-fold, marketing, staffing and scale, so they can grow profits and stop guessing.

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