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One of the Simplest Upgrades You Can Make, Ask Customers What They Think (Privately) customer reviews customers feedback social media Jan 19, 2026

If I told you there’s an upgrade you can make to your laundromat that costs almost nothing, improves customer retention, protects your reputation and helps you prioritize the right improvements, you’d...

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Confessions of a Wash & Fold Pro: The Weirdest Things We’ve Found in Pockets customers wash and fold Nov 03, 2025

🧺 Top 10 Pocket Finds (Ranked by “Wait, What?!” Factor)

10. 💄 Nail polish & curlers - The dryer smelled like a beauty pageant.
9. 🔑 Tractor key - Because apparently, laundry day starts on the farm.
8...

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The Wash & Fold Funnel: How to Turn One-Time Customers Into Weekly Subscribers customers loyalty wash and fold Oct 20, 2025

If you’ve ever run a laundromat, you know the toughest part isn’t getting someone to try your wash and fold service once. It’s getting them to keep coming back week after week. That’s where the magic ...

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Is It Time To Raise Prices? customers prices Jul 21, 2025

Here’s How to Do It Without Losing Customers (or Your Nerve)

Let’s get something straight right from the start:  If your costs have gone up and your prices haven’t, you’re not being customer-friendly...

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Grace, Boundaries, and Difficult Customers: Striking the Balance in Your Laundromat customer service customers laundromat Jun 16, 2025

Every laundromat owner will eventually face a difficult customer. Whether it’s the walk-in who’s monopolizing six machines and treating your attendants like they’re invisible, or the drop-off customer...

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The Ultimate Customer Experience Playbook: Turning First-Time Visitors into Loyal Fans customers laundromat retention Mar 17, 2025

In the competitive world of laundromats, the key to long-term success isn’t just attracting new customers—it’s keeping them coming back. The difference between a laundromat that struggles and one that...

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Building Your Brand: Making Your Laundromat Stand Out customers laundromat marketing Jan 16, 2025

In today’s competitive marketplace, branding isn’t just for big corporations. It’s essential for laundromat owners too. A strong brand not only helps your laundromat stand out from competitors but als...

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Transforming Your Laundromat into a Community Hub community customers laundromat Jan 16, 2025

Laundromats have long been essential businesses in their communities, providing a critical service to residents. But what if your laundromat could become more than just a place to do laundry? By foste...

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