How Laundromat Owners Should Respond to Negative Reviews
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Mar 02, 2026
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Your Google profile is your storefront before anyone ever pulls into your parking lot. And the uncomfortable truth most owners will not admit: your response to a bad review matters more than the revie...
Josh Chapman
Author
A multi-store laundromat owner and the founder of Laundry Advisors. Josh helps laundromat owners build real-world systems for wash-and-fold, marketing, staffing and scale, so they can grow profits and stop guessing.
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If so, I wrote a book that will help you get started.