In the first 12 months of owning our first laundromat, we had 4 attendant positions.
63 people filled them.
Sixty-three.
We couldn't keep a person behind the counter long enough to learn their last...
THE FEATURE
When Gratitude Goes Beyond the Job
I've talked about handwritten notes. I've talked about public bonus announcements. I've talked about Hannah writing cards to the same person three time...
THE FEATURE
Last week we covered the problem. A paycheck is not gratitude. Most owners think it is, and their teams quietly disagree.
This week is the harder part. Knowing gratitude matters is one t...
Most laundromat owners would tell you they appreciate their team.
Ask them when they last expressed it - specifically, personally, intentionally and the silence says everything.
Here's the honest tr...
