Laundromat Tips, Marketing & Systems Blog

What It Costs You To Never Ask purpose why May 19, 2026

He told me, with a straight face and a proud smile, that he walked his laundromat every night and removed the "out of order" signs his own customers had left on broken machines.

So the next person wo...

The Day I Understood What I Was Actually Building why May 12, 2026

She pulled a beat-up red Radio Flyer wagon through my front door and asked if she could bring it inside so it didn't get stolen.

I said "absolutely."

What happened over the next hour changed everyth...

Happy Hour May 05, 2026

The Feature

Last week I said your store runs 168 hours a week and most owners are only making real money during about 80 of them.

This week is the fix.

A few years ago at Wash Bar, we started askin...

The $100K Gap, Part 3: Your Store Runs 168 Hours a Week. You're Only Monetizing 80. revenue Apr 28, 2026

THE FEATURE

Most laundromat owners think about revenue in one of two ways: daily totals or monthly totals. They check their payment system at the end of the day and see a number. At the end of the mo...

The Second Register You Never Opened revenue Apr 21, 2026

THE FEATURE

Last week we talked about pricing. If you missed it, the short version is this: most owners are undercharging because they set prices based on the competition instead of their own numbers...

The $100K Gap Starts Here Apr 13, 2026

THE FEATURE

I talk to laundromat owners every single week. Owners with good locations. Good equipment. Decent traffic. And almost all of them are leaving money on the table.

Not because their stores...

The Two Questions That Will Grow Your Laundromat - Part 2 community customer customer service customers Apr 06, 2026

The Four Groups That Close the Gap (Part 2 of 3)

Last week we talked about the two questions every laundromat owner needs to answer:

What do you want to be known for?

What are you actually known fo...

The Two Questions That Will Grow Your Laundromat - Part 1

The Two Questions That Will Grow Your Laundromat (And Why Most Owners Are Asking the Wrong Ones) community customer customer service Mar 30, 2026

Most laundromat owners are obsessed with the wrong things.

Cycle prices. Equipment upgrades. Whether to add a loyalty card. How to beat the laundromat two miles down the road.

I get it. I've been th...

Why Uniforms Matter More Than You Think in Your Laundromat attendant branding policy staff Mar 23, 2026

Staff Standards That Actually Stick

If you want consistency in your laundromat when you’re not there, this is one of those “small” decisions that quietly fixes a whole lot of problems.

Let me...

How To Change Customer Spending Habits In Your Laundromat customer customer service wash and fold Mar 16, 2026

Turning Self Serve Customers Into Loyal Weekly Wash & Fold Clients

I'll say the quiet part out loud, because it took me years to figure this out.

Customers do not wake up emotionally attached to you...

Building A Children's Area At Your Laundromat

The Laundromat Kids Corner: Build a Children’s Area That Changes Your Community community customer service partnerships Mar 09, 2026

Because “waiting on the spin cycle” is a lot easier when a kid has something to do besides parkour off your folding tables.

Every laundromat owner knows the truth, families aren’t just washin

...

How Laundromat Owners Should Respond to Negative Reviews facebook google marketing social media Mar 02, 2026

Your Google profile is your storefront before anyone ever pulls into your parking lot. And the uncomfortable truth most owners will not admit: your response to a bad review matters more than the revie...

The Feature

THE FEATURE

THE FEATURE

THE FEATURE

Staff Standards That Actually Stick

Turning Self Serve Customers Into Loyal Weekly Wash & Fold Clients

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