Laundromat Owner Blog: Pricing, Staffing, Wash & Fold and Marketing
Practical, weekly advice from Josh and Hannah Chapman, multi-store laundromat owners and the founders of Laundry Advisors. Each post tackles one problem owners really face: raising prices without losing customers, hiring and keeping attendants, growing wash and fold and commercial accounts, and marketing that fills slow hours.
Give Before You Ask
Why I could not, and would not, raise prices if my stores were average, where every extra quarter actually goes, and what happ
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Do the Math for Them
How customers actually respond after a price increase, the exact words we use when someone complains, and the math that ends
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Just Like Clockwork
Why I never announce a price increase, and the exact system we use to raise prices across three stores without the drama.
The Quarter I Was Scared Of
I waited 18 months to raise prices at our first store. Here's what that fear actually cost me.
Key take
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Here’s How to Do It Without Losing Customers (or Your Nerve)
Let’s get something straight right from the start: If your costs have gone up and your prices haven’t, you’re not being customer-friendly...
