Laundromat Owner Blog: Pricing, Staffing, Wash & Fold and Marketing

Nobody Goes Home

Six years. Over a hundred team members. Not one person ever sent home. This is the promise everything else in this series ex...

In the first 12 months of owning our first laundromat, we had 4 attendant positions.

63 people filled them.

Sixty-three.

We couldn't keep a person behind the counter long enough to learn their last...

THE FEATURE

When Gratitude Goes Beyond the Job

I've talked about handwritten notes. I've talked about public bonus announcements. I've talked about Hannah writing cards to the same person three time...

THE FEATURE

Last week we covered the problem. A paycheck is not gratitude. Most owners think it is, and their teams quietly disagree.

This week is the harder part. Knowing gratitude matters is one t...

Most laundromat owners would tell you they appreciate their team.

Ask them when they last expressed it - specifically, personally, intentionally and the silence says everything.

Here's the honest tr...

Staff Standards That Actually Stick

If you’re anything like me, you pour yourself into your stores. You want customers to walk in and instantly know this isn’t just another laundromat, it’s the place. The lighting’s right, the service...

Let’s face it: you can’t do it all.

Even superheroes need a sidekick. Batman had Robin. Iron Man had Jarvis. And you, laundromat owner, need a “Key Person.”

This week’s deep-dive is all about attrac...

When you run multiple laundromats and manage a team of 25+ employees, things can get... let’s say scattered. You send out group messages, share training videos, push out promo updates, drop helpful ti...

Plus Pro Interview Tactics to Help You Hire Like a Boss

Hiring the right laundromat attendant can be the difference between a thriving, community-loved laundromat… and one with one-star Google review...

At Laundry Advisors, we talk a lot about growing your business, leading your team, and creating a five-star customer experience. But one of the biggest threats to your laundromat’s culture, team moral...

Hiring the right laundromat attendants can make or break your business. These employees are the face of your laundromat, responsible for customer service, cleanliness, and ensuring everything runs smo...