Most laundromat owners would tell you they appreciate their team. Ask them when they last expressed it - specifically, personally, intentionally and the silence says everything. Here's the honest truth about this industry: we've convinced ourselves that consistent pay is the highest form of grati...

Three weeks ago I told you about a woman with a red wagon. I told you about a cattle rancher who needed someone to wash his wife's dresses before he buried her. I told you about a young woman who lost both of her parents before she had the chance to figure out who she was. I told you about a man ...

He told me, with a straight face and a proud smile, that he walked his laundromat every night and removed the "out of order" signs his own customers had left on broken machines. So the next person would put money in anyway. That conversation changed what I was willing to build. THE FEATURE Last ...