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#017: Retention Is Cheaper (Part 3 of 4)
"The Most Expensive Gap In Your Business"
THE FEATURE
Seven out of ten people who try Wash and Fold for the first time never come back for a second order.
Did you catch that? It is the single most expensive number in this industry and almost nobody talks about it. 70%. You spend the money to get ...
by Josh Chapman —
Jul 28, 2026
customer retention
customers
growth